When Pauline came in with her partner, Marty, she walked calmly through the showroom, speaking softly as they looked at different pieces. But her eyes gave her away — wide and a little panicked, as if the choices in front of her felt overwhelming. We didn’t rush. We walked, we talked, and slowly the tensionContinue reading “Lessons From the Showroom Floor”
Tag Archives: customer focus
Beyond the Sale
Sometimes the most meaningful part of the work happens after the sale is complete. This is one of those stories.
A Fresh Start on Saturdays
Saturday is my Monday: a staff meeting, tea in hand, and then a full day of customers, connection, and clarity
Warmth in the midst 